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Services
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Customer Support
- Make a Payment
- Online Bill Pay
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- Holiday Schedule
- Missed Pickup
- Broken Container
- I Am Moving
- Cancel Service
Customer Service
- Contact Us
- Request Quote
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Vail Honeywagon Rubbish & Recycling
Frequently Asked Questions
Frequently Asked Questions
How do I get my broken cart repaired/replaced?
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Please call our office for assistance.
Is there a military discount?
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No, we do not offer military discounts at this time.
Is there a senior discount?
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No, we do not offer senior discounts at this time.
I have another company's cans. Will you service those?
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Yes, but to ensure consistent pick up please attach our stickers to the outside of the can on both sides. Contact our office to have these stickers delivered to your residence.
I have a missed pickup, what do I do?
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Please contact our office to reschedule.
Do you sell containers?
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No, we can provide rental containers with our service.
What is your cancellation policy?
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We are sorry to hear you would like to cancel service. Please call us to begin this process.
I have extra trash I would like to set out tomorrow. Is there a charge for that and what are the guidelines?
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Yes, please notify our office to inform them of the extras and for pricing.
What methods of payment do you accept by phone?
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We accept Visa, Mastercard, American Express and Discover by phone. There is no additional charge to pay by phone.
What time should I set my trash & recycling carts out?
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We start our routes at 6:00am each day. Please have your cart out by that time, or simply set it out the night before.
Where should I set my trash carts?
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Please place your cart within 2 feet of the curbside by 6:00am on your service day.
How often is recycling picked up?
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Residential: Recycling is picked up every other week. Calendars highlighting your recycle weeks are available for you to reference, and/or print, on our website under Residential Recycling.
Someone is illegally dumping in my container, who do I contact?
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Your Local Police Inspection Office.
What debris is considered "construction waste?"
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Woods, vegetation, wall & floor coverings, plaster, metal scraps, furniture, wiring, etc.
Can the charges for a roll-off at my home be added to my trash bill?
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Roll-offs are all prepaid services, but we do not require you to have our trash service to use our roll-offs.
Can I set the roll-off in the street in front of my house?
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Many of our service areas require permits, please inquire by phone for your area.
Can I throw tires and appliances away in roll-off?
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Yes, but there are additional charges for both.
Do we provide LEEDS tracking?
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Yes - Const Tracking and Reporting for LEEDS
Do we provide Construction Recycle Service?
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For more information, please contact us through our website, or by phone.
Do you offer bear proof containers?
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We do not currently offer bear proof containers.
What is considered E-waste?
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E-waste is electronic waste, like old TVs, computers, etc.
Can my roll-off be placed in my driveway?
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Please contact us to find out more information about this.
Why is my first bill more than the monthly charge quoted to me?
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Most likely because your delivery fee was included in your first bill, please contact us if you need additional information.
Who should I contact for an updated contract?
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You can contact us through our website.
Why is my bill pro-rated?
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You can contact us through our website for more information on that.
How much time does it take to cancel service?
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You can contact us through our website for more information on that.
Do you provide weekend service?
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You can contact us through our website for more information on that.
How many bags can I place out?
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You can contact us through our website for more information on that.
Why can't I login online?
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You can contact us through our website for more information on that.
How can I get a hold of someone in accounting?
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You can contact us through our website.
Vail Honeywagon Services Mobile App
Never Miss Your COLLECTION DAY Again!
With our new Vail Honeywagon Services Mobile App you can:
Sign-up for waste collection Reminders
Receive Service Alerts for collection delays
Search how to properly dispose of materials
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